FAQ

Depending on the time you contact us, the time you placed your order, and the availability of the correct item size, we may be able to change the item. If an order has already been shipped by the time you request the change, it will need to be returned in it's original packaging to be exchanged for the corrected item.

Commissioned work is always welcome! All commissioned art requests must go through our Contact page.

Yes.  All information that we gather is transmitted via Secure Socket Layer (SSL) technology and then encrypted by our payment processor. The only information we receive is your name, address, and contact info so that we may fulfill your order. We will not share your personal information to any 3rd parties unless required to by the court of law.

We stock and ship all of our orders from Aurora, Colorado, USA!

Shipping is included in all shop prices as of now. Items all ship via USPS unless otherwise necessary.

Right now we are shipping the fastest we can. (1 - 2 business days).

Yes It can take 2-5 weeks for an international shipment to arrive. Also, once the package leaves the US, tracking is no longer updated.  We are not responsible for any taxes or fees the receiving country charges.

Yes, you will automatically be emailed when your package ships with tracking information. If you do not receive one please contact us for one if you would like.

Go to the Return Center with the email address used to make the purchase as well as the order number.

Please refer to our Refund Policy Page.

If it is an item purchased directly with us at an event we were vending, then please contact us with information of your purchase.

We apologize for our mess up!  If you want to return or exchange an item because of a defect or because it is the wrong item please go to the Returns page, type in your order # and we will arrange for you to ship your items back for free. If you cannot locate your order number then please Contact Us.